SHIPPING PROTOCOL:
MCEOB Shipping times are 2-3 business days from order date. An email containing tracking information will be sent to you once your package(s) have been shipped. Please save all tracking notices for package whereabouts while in transit via shipping carrier. If you have any questions regarding your order, please feel free
SHIPPING PROTOCOL:
MCEOB Shipping times are 2-3 business days from order date. An email containing tracking information will be sent to you once your package(s) have been shipped. Please save all tracking notices for package whereabouts while in transit via shipping carrier. If you have any questions regarding your order, please feel free to contact us at medicinalcreationseob@gmail.com .
SHIPPING SCHEDULE:
Order placed Sunday - Ships Tuesday
Order placed Tuesday/Wednesday - Ships Friday
Order placed Thursday - Sunday - Ships Monday
If for some unforeseen reason your order is delayed past this shipping schedule, MCEOB will notify you immediately via email with details as to the cause of the delay and the estimated shipping date.
ORDER CANCELLATIONS:
Each exclusive blend and/or creation at Medicinal Creations in your order is made fresh and/or hand packed just for you. Orders cannot be cancelled once a shipping label has been created as at this point your order has entered our fulfillment system. If your order is in “pending shipment status”; request a cancellat
ORDER CANCELLATIONS:
Each exclusive blend and/or creation at Medicinal Creations in your order is made fresh and/or hand packed just for you. Orders cannot be cancelled once a shipping label has been created as at this point your order has entered our fulfillment system. If your order is in “pending shipment status”; request a cancellation of Current “Pending Shipment” Order, please contact us medicinalcreationseob@gmail.com.
DAMAGE FREIGHT:
Although every effort is made to ensure a safe delivery, sometimes an order is damaged during shipment. We want to know if something arrives to you in a damaged condition. To begin the process, we will require that you take pictures of the damaged product(s), and packaged material if relevant. These pictures can be emailed to medicinalcreationseob@gmail.com. Please include your order number in the email.
UNDELIVERABLE PACKAGES:
If your mailed package is returned back to us as undeliverable, we will contact you to collect the correct information. If it’s determined you provided us with the wrong shipping address, the freight carrier will require new postage to be affixed to the re-shipped package. This expense will be the responsibility of
UNDELIVERABLE PACKAGES:
If your mailed package is returned back to us as undeliverable, we will contact you to collect the correct information. If it’s determined you provided us with the wrong shipping address, the freight carrier will require new postage to be affixed to the re-shipped package. This expense will be the responsibility of the customer. The simplest way to avoid this issue is to read your order confirmation. If you accidentally provided us an incorrect shipping or billing address, contact us right away: medicinalcreationseob@gmail.com.
If you decide you do not want the package re-shipped to you, the good(s) total will be refunded back to your payment method less our 25% restocking fee to cover administrative expenses. No shipping fees will be reimbursed, as they have already been “used up” when the package was originally shipped.
LOST PACKAGES:
Lost packages at the hands of a carrier are unfortunate. We get that! If your package is showing as delivered but you don't have it, please check with your neighbors and at all entrances to your home (especially in the case of multi-unit dwellings). If your package is not found, please contact us within 48 hours of the delivery date to inform us of the lost package. We will then contact the carrier to open a claim. As the shipper, we are not responsible for parcels that we have correctly shipped. Ultimately, however, it is the carrier’s decision on if they wish to handle the claim. If they accept responsibility, we will work out the details on getting a new shipment to you. If they do not accept responsibility, this issue is between you and the carrier. Medicinal Creations Exclusive Oil Blends does not provide refunds, credits or resends on parcels that were correctly shipped from our facility without the carrier accepting responsibility – this includes stolen parcels.
medicinal creations exclusive oil blends
P.O.B 1442, Maricopa, Arizona 85139
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